Terms & Conditions

1. About us and these terms

These Terms & Conditions apply when you request, book or purchase mobile tyre fitting, tyre replacement, puncture inspection or repair, roadside tyre assistance, van tyre fitting or a related service from Captain Mobile Tyres (“Captain Mobile Tyres”, “we”, “us” or “our”).

Please read these terms before confirming a booking. When you confirm a booking or pay a deposit, you agree to these terms. Nothing in these terms removes or restricts rights that the law gives you as a consumer.

2. Bookings, information and quotations

You may request a service by telephone, WhatsApp, our website or another approved contact method. A request is not a confirmed booking until we have accepted it, confirmed the relevant service details and received any deposit or prepayment requested.

To prepare a suitable quote and dispatch the right equipment or tyre, we may ask for your name, telephone number, exact location, vehicle registration, make/model, tyre size, photographs, wheel position, fault description and other relevant details.

Quotes are based on the information available at the time. Unless we clearly state otherwise, a quote may include specified tyre(s), fitting, standard valve, balancing and disposal, but it does not include unforeseen work, specialist parts, damaged wheel nuts, locking-wheel-nut removal, wheel repair, TPMS components, recovery, parking/toll charges or other items not expressly listed. We will seek your approval before carrying out chargeable additional work.

Prices and availability can change before acceptance because tyre stock and supplier pricing can change quickly. Once we accept your booking, the agreed price will not change unless you request a change, information supplied was materially inaccurate, unexpected conditions require additional work, or a clear pricing error occurred. We will explain any revised charge and ask for approval.

3. Deposits, prepayments and final payment

We may require a deposit or full prepayment to secure a booking. This allows us to reserve or obtain tyres, allocate a mobile technician, schedule the visit and plan travel and logistics.

When a deposit is not refunded

Subject to section 4 and applicable consumer law, a deposit is not refundable where you cancel, do not attend, cannot be contacted, provide materially incorrect tyre/vehicle/location details, refuse reasonable access, or change your mind after we have reserved stock, allocated resources or dispatched a fitter. We may use the deposit against reasonable costs and losses caused by the cancellation, including specially sourced stock, supplier charges, technician allocation, travel, administration and a lost booking opportunity.

We will not retain more than is fair and legally recoverable. If the deposit exceeds our reasonable loss or the value of services already supplied, we will return the balance. If we cancel and cannot provide a reasonable alternative, we will refund sums paid for services or goods not supplied.

Unless another arrangement is confirmed in writing, payment is due in pounds sterling using a payment method we accept. You must not make a chargeback or payment reversal for a validly supplied service without first giving us a reasonable opportunity to investigate.

4. Consumer cancellation rights and urgent work

If you are a consumer and a contract is made by telephone, WhatsApp, online or away from our business premises, you may have a legal right to cancel during a 14-day cancellation period. Exceptions and different rules can apply, including where you specifically request a visit for urgent repairs or maintenance.

When you ask us to attend or begin work during a statutory cancellation period, you expressly request early performance. If you then cancel after work or dispatch has begun, you may have to pay a proportionate amount for the services supplied up to cancellation, including reasonable dispatch, travel, inspection and work costs. Where a service is fully performed following your express request and acknowledgment, your cancellation right may end.

To cancel, tell us clearly by calling 0735 629 1974, sending a WhatsApp message, or emailing support@captainmobiletyres.co.uk. Include your name, booking details and service location. The date and time we receive your clear cancellation notice will be used when assessing any charge or refund.

Nothing in this section limits a cancellation, refund, repair, repeat-performance or price-reduction right that applies because goods or services are faulty, misdescribed, not supplied with reasonable care and skill, or otherwise fail to meet legal requirements.

5. Dispatch, change of mind and call-out charges

Once we tell you that a fitter has been assigned or dispatched, mobilisation and travel costs begin. If you cancel, change your mind, arrange another provider, leave the location, become unreachable, or no longer require attendance after dispatch, the agreed call-out/dispatch charge remains payable. We may deduct it from the deposit or invoice any unpaid balance.

The charge will be the amount disclosed before booking or, if no exact amount was fixed, a reasonable amount reflecting the work, distance, time and costs already committed. It is not intended to penalise you.

A call-out charge can also remain payable where attendance was reasonably made but the requested work cannot proceed because the vehicle is unsafe or inaccessible, the supplied details were incorrect, necessary keys or authorisation are missing, conditions present an unacceptable risk, or the issue is outside the scope of the booked service.

6. Puncture inspection and non-repairable tyres

A puncture booking includes attendance and professional assessment; it does not guarantee that a tyre can be repaired. Repair depends on factors such as the location and nature of the damage, tyre condition, previous repairs, tread, structural damage and safe repair requirements.

If the fitter determines that a puncture is not safely repairable, the customer must still pay the agreed call-out and inspection charge. This covers attendance, travel, time and assessment already supplied. If a replacement tyre is available, we will explain the option and price. We will not fit a chargeable replacement without your approval.

If you decline a recommended replacement, the call-out/inspection charge remains due. We may refuse to repair or fit any item where doing so would be unsafe, unlawful, unsuitable for the vehicle or contrary to professional judgment.

7. Rescheduling, delays and missed appointments

Please give at least 24 hours’ notice if you need to reschedule a non-urgent advance booking. At our discretion, we may transfer your deposit to one replacement appointment, subject to stock and availability. Requests with less than 24 hours’ notice may be treated as a cancellation and the deposit may be retained to cover reasonable loss.

If you are absent, unreachable or the vehicle is not accessible at the confirmed place and time, we may treat the booking as a no-show. The deposit may be retained, a call-out charge may apply and a new deposit may be required to rebook.

Arrival times are estimates, not guarantees. Road incidents, weather, traffic, earlier jobs, safety issues, tyre supply and vehicle breakdowns can affect them. We will take reasonable steps to update you about material delays. A delay does not automatically entitle you to compensation, but your statutory rights remain unaffected.

8. Your responsibilities

You agree to provide complete and accurate information and to tell us promptly if anything changes. You are responsible for:

• checking the tyre size shown on the vehicle and providing clear photographs where requested;
• providing the correct vehicle registration, make/model, wheel position, location and contact details;
• having authority from the vehicle owner to request and approve the work;
• ensuring the vehicle is legally and safely parked in an accessible location with enough working space;
• providing keys, locking-wheel-nut keys/adaptors and any required access or parking permission;
• disclosing known damage, unusual modifications, TPMS issues, seized or damaged fixings and safety risks;
• keeping passengers, children and animals away from the working area; and
• following safety instructions and not driving the vehicle until the fitter says the work is complete.

We may stop or decline work if the location, traffic, weather, vehicle or conduct of anyone present creates an unacceptable health and safety risk. Charges for attendance and work already undertaken may still apply.

9. Tyres, parts and fitting

Tyre photographs on our website are illustrative. Brand, tread pattern, labelling, production date and appearance may vary from an image, but the supplied tyre will match the agreed essential specification unless you approve an alternative.

Where an exact tyre or part becomes unavailable, we may offer a suitable alternative and explain any price difference. You can accept or decline it. We will not deliberately substitute a materially different item without approval.

Once fitted, tyres and parts become your responsibility. You should check tyre pressures regularly, follow vehicle-manufacturer guidance, return for any recommended checks, and stop driving if you notice vibration, loss of pressure, warning lights, unusual noise or another safety concern.

Removed tyres may be taken for lawful disposal unless you ask to retain them before work begins and it is safe and lawful to do so. A disposal charge may apply if disclosed in the quote.

10. Availability, locations and estimated response times

Website coverage information, postcode checks, fitter counts and response-time estimates are indicative. They do not guarantee that a particular fitter, tyre, arrival time or service is available. Availability is confirmed only when we accept the booking.

We may allocate or arrange an appropriately equipped mobile technician to attend your location. We remain responsible for providing the service we have contracted to supply, subject to these terms.

Parking charges, tolls, congestion charges, restricted-access fees or exceptional travel costs may be added where disclosed before or during booking and reasonably incurred for the requested location.

11. Service standards, complaints and warranties

We will provide services with reasonable care and skill. Goods will be as described, of satisfactory quality and fit for any purpose made known to us where the law requires. Manufacturer warranties may also apply to tyres or parts.

If you believe there is a problem, stop using the vehicle where continued use may be unsafe and contact us as soon as reasonably possible. Give us your booking details, a description of the issue and supporting photographs where appropriate. You must allow us a reasonable opportunity to inspect and, where legally appropriate, repair, repeat the service, replace the item or provide another remedy.

A warranty does not cover normal wear, punctures or impact damage occurring after fitting, misuse, under/over-inflation, wheel or suspension faults, alignment issues, vandalism, accident damage, unauthorised repair, or defects unrelated to our goods or work. These exclusions do not affect statutory rights.

12. Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, was not caused by us, resulted from inaccurate or incomplete information, or arose because you did not follow reasonable advice.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights concerning goods and services.

If you use our service wholly or mainly for business purposes, we are not liable for loss of profit, revenue, business, contracts, opportunity, anticipated savings or indirect loss, except where the law does not allow exclusion. Any business-use limitation will be interpreted only to the extent lawful.

13. Website, estimates and third-party services

We try to keep website information accurate and available, but content may occasionally be incomplete, outdated or unavailable. A postcode checker, map, online estimate or automated result is for guidance and does not itself confirm a booking or price.

Our website may link to third-party websites or communication services, including WhatsApp and mapping providers. Their terms and privacy practices apply when you use them. We are not responsible for third-party content outside our control.

Website text, graphics, branding, code and other material owned by us may not be copied or commercially reused without permission, except where the law permits.

14. Events outside our control and general terms

We are not responsible for delay or failure caused by events we could not reasonably control, such as severe weather, dangerous conditions, road closures, major traffic disruption, supplier failure, power or communications failure, fitter illness or vehicle breakdown. We will take reasonable steps to reduce disruption and may reschedule, offer an alternative or refund amounts paid for services not supplied where appropriate.

If part of these terms is found unlawful or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. You may not transfer your booking or rights without our agreement; we may transfer our rights and obligations only where this does not reduce your protections.

We may update these terms from time to time. The version supplied or available when your booking is confirmed will normally apply to that booking.

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and rights to bring proceedings available under the law applying to you.

15. Contact and complaints

Please contact us first if you have a question or complaint. We will aim to acknowledge it promptly and investigate fairly.

These terms are intended as a clear operational template and should be checked against your actual prices, booking process, legal entity and insurance arrangements before publication.